FAQ

What is the most dramatic lash?

Our most dramatic lash in our mink collection is our SELFISH pair. Or, SAVAGE in our faux mink collection!

What is the most natural lash? 

Our most natural lash is our BASIC lash in our mink collection. Or, the CLASSIC lashes in our faux mink collection.  We recommend these lashes for beginners who are trying out lashes. (Yay!) or for those who are wanting a natural every day look.

Does Lushed Lashes come with glue? 

Lushed lashes do not come with glue, however you can use any lash glue on our lashes. 

What is the difference between Mink lashes and Faux mink lashes?

Faux mink lashes are more price friendly compared to mink lashes. Faux mink lashes are made from silk fibers which are meant to imitate mink hair. Faux mink are 100% vegan lashes. Faux is a great choice for an event or night out but may sometimes get uncomfortable after 4-6 hours. Depending what lash brand you purchase you may only get a few uses out of the faux lashes. However, If you purchase from our faux mink collection we can guarantee around 15-20 uses if well cared for. Meanwhile Mink lashes are made from real mink fur. Mink lashes are a perfect choice to add volume and length to your lashes without the false lash look. They blend well with your natural lashes and is super light and fluffy! Mink lashes can last from 25-30 wears if well after. 

 

When will my lashes arrive?

New Zealand - Once your order has been placed, You will receive an email with a track n trace within 24 working hours. Your package will be with you within 2-5 working days from when you received your track n trace.

Australia - Once your order has been placed, You will receive an email with a track n trace within 24 working hours. Depending on which part of Australia you order from, it can take up to 3-10 working days from when you receive your track n trace.

Do you ship to PO box addresses?

No. Unfortunately we do not ship to PO Box addresses. If you've placed an order using a PO Box address, we will refund you within 72 working hours and let you know via email. 

 Are orders processed over the weekend?

No, unfortunately we do not process any orders in the weekend. If orders are placed in between Friday-Sunday orders will not be processed until the following working day.

During public holidays/long weekends, please allow an extra 24-48 hours for your order to be processed. 

Couriers do not pick up/deliver on the weekends/public holidays.  

 What currency is my order processed in?

Lushed lashes orders are processed in New Zealand dollars.

Do you offer exchanges or refunds?

All final sales are final. This means we do not offer exchanges/refunds on our products due to health and hygiene purposes. However, we can offer an exchange if your product is damaged when you receive it. Please send us an email with evidence of any damages to the packaging within 24 hours of receiving the product. Please include your order number and the name of your faulty product in the subject line to lushedxbylilly@gmail.com

 

 

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